Frequently asked questions about shopping, shipping and Sensilab products.
I've never ordered from you before. How does the shopping process look?
We're honoured that you decided to make your first purchase with us! The process is as follows:
- Find a product you want and add it to the shopping basket. A pop-up window will give you an option to keep shopping or go to checkout. Pick the option that suits you.
- Once you have everything you need, carefully check your basket and then:
- Click on the button "Proceed to checkout" to enter your data.
- Choose shipping and payment method.
- Carefully check your data and confirm your choice.
- In 6-8 working days, your order will reach the address you entered above.
What are the shipping options?
At the moment, there is only one shipping option. GLS/ParcelForce will deliver the parcel to the address you had specified when ordering. For orders over €50, shipping is free.
What are the payment options?
You can choose between:
- credit card
How much does delivery cost?
If the order value is under €50, the shipping costs €5.99, otherwise, it's free.
I just got a discount code, but I also have another one. Can I use both?
Unfortunately, you can only use 1 discount code per purchase.
I've been using a Sensilab product for 10 days now, but it doesn't sit well with my stomach. Can I return it?
All Sensilab products are made in accordance with the highest pharmaceutical standard, GMP, that guarantees 100% safety of ingredients and products. But, everybody (and every body) is unique and you may find some products aren't a good fit for you.
You can take advantage of the Sensilab 30-day satisfaction guarantee. Send us the product box with the receipt, and we will give you your money back.
How long should I take AquaSlim?
You should take AquaSlim for at least 10 days (there are 10 sachets per box). You can safely take it for as long as you like. If you eat a lot of processed or salty food, often get bloated or deal with water weight, we recommend using AquaSlim for a longer period of time.
How safe are your dietary supplements?
All our dietary supplements have high-quality ingredients from trusted sources. All ingredients and batches of products are tested for potentially harmful heavy metals and microorganisms. Our products contain nutrient concentrates or other substances with nutritional or physiological effects.
SlimJOY food supplements are manufactured to GMP and HACCP standards in modern production plants located in the European Union. All supplements are EFSA-compliant. Food supplements are not intended to replace a balanced diet, but to supplement it.
Do you need help picking the right product for you? Do you want to improve your health but don't know where to start?
You can use our chat support on the website and you'll be sure to get all the information you need!
Didn't find the answer you were looking for?
You are welcome to use our chat support on the website and get an answer to your question there!