Frequently asked questions about shopping, shipping and Sensilab products.
I've never ordered from you before. How does the shopping process look?
We're honoured that you decided to make your first purchase with us! The process is as follows:
- Find a product you want and add it to the shopping basket. A pop-up window will give you an option to keep shopping or go to checkout. Pick the option that suits you.
- Once you have everything you need, carefully check your basket and then:
- Click on the button "Proceed to checkout" to enter your data.
- Choose shipping and payment method.
- Carefully check your data and confirm your choice.
- In 6-8 working days, your order will reach the address you entered above.
What are the shipping options?
At the moment, there is only one shipping option. GLS/ParcelForce will deliver the parcel to the address you had specified when ordering. For orders over €50, shipping is free.
What are the payment options?
You can choose between:
- credit card
How much does delivery cost?
If the order value is under €50, the shipping costs €6, otherwise, it's free.
I just got a discount code, but I also have another one. Can I use both?
Unfortunately, you can only use 1 discount code per purchase.
I've been using a Sensilab product for 10 days now, but it doesn't sit well with my stomach. Can I return it?
All Sensilab products are made in accordance with the highest pharmaceutical standard, GMP, that guarantees 100% safety of ingredients and products. But, everybody (and every body) is unique and you may find some products aren't a good fit for you.
You can take advantage of the Sensilab 30-day satisfaction guarantee. Send us the product box with the receipt, and we will give you your money back.
Do you need help picking the right product for you? Do you want to improve your health but don't know where to start?
Talk to our experts on firstname.lastname@example.org. We'll be happy to help you get healthy!
Didn't find the answer you were looking for?
Drop us a line on email@example.com, and we'll be happy to answer your question!